Beyond the Box Warranty Policy

Warranty of our items differs per brand and category. For warranty duration, please refer to the individual product listing. It would be under the "Specifications" tab.

To be able to claim your warranty, your item/s must be complete and in its original packaging. Learn more about our warranty process below.

The following reasons are valid for return:

  1. If item is damaged / defective / faulty after removing it from the packaging, and is within warranty
  2. Delivered item does not match order / sales invoice.

The following reasons are invalid for return:
  1. Change of Mind
  2. Out of Warranty
  3. Wear and Tear

We kindly request the customer to ship the item in question back to our servicing station. After we receive the item, please give us 3-5 business days to process the inspection. The time frame may increase if the item is coming from outside Metro Manila.

After we validate the return, we will credit back the amount to your payment origin.

Please note that some banks and credit card providers may take up to 21 business days to process and credit the amount to your card. Orders paid by cash will be credited to your preferred bank account, and may take up to 30 business days.

View Warranty Policy FAQS