Beyond the Box Service Center

Operating Hours

Beyond the Box V-Mall (Greenhills)

Daily, 11am - 7pm

Beyond the Box Bonifacio High Street (BGC)

Daily, 10am - 7pm

Beyond the Box Service Center is an Apple Authorized Service Provider that delivers expert help and reliable support for your Apple devices, wherever you bought them from.

Genuinely helpful
We are committed to provide our customers and the broader Apple community with all the help we can give for their Apple products. We use only genuine parts for repairs, maintenance, and servicing to preserve the high quality of all Apple devices brought to our counters.

We know our Apple inside and out
Our highly trained Apple Advisers and Technical Engineers are ready to offer the full benefit of their expertise whether you’re consulting for a quick diagnosis, technical assistance, or full servicing.

Fast service that won’t cost you
Expect shorter visits when you bring your Apple device to our Service Center. We get to the bottom of things to resolve your issues as quickly as possible. In addition to quick resolutions, our services are also fairly priced.

Help when you really need it
We’re ready to lend a helping hand when you need us. Our Service Center is open daily from 11am to 7pm (V-Mall) and 10am to 7pm (BGC). What’s more, our convenient location puts us at the heart of the Metro’s gadget hub, so you can access our services with ease and convenience.

Let us make your day better!

First, let's check your

Service Coverage

Set an appointment with us

Choose your preferred date and time

Send us an e-mail

service@beyondthebox.ph

Reach us through landline

Beyond the Box V-Mall (Greenhills)

(02) 8570 9608

Beyond the Box Bonifacio High Street (BGC)

(02) 8866 1725

Contact us through Viber

Beyond the Box V-Mall (Greenhills)

0920 968 7970 / 0917 557 4522

Beyond the Box Bonifacio High Street (BGC)

0917 713 8203

Ways to have your device serviced

  • DROP OFF

    Beyond the Box V-Mall
    3/F V-Mall Greenhills, San Juan City

  • DROP OFF

    Beyond the Box BGC
    Lower G/F C3 Bonifacio High St. 30th St. cor. 7th Ave., Taguig City

  • PICK UP - METRO MANILA

    We may arrange for our staff to pick-up your device for convenience, on a limited capacity and a fee of P800.00.

Service Fees

  • Apple Watch

    Diagnostic Fee: P500

    Software Fix Fee: P1,000

  • iPad

    Diagnostic Fee: P500

    Software Fix Fee: P1,000

  • iPhone

    Diagnostic Fee: P1,300

    Software Fix Fee: P1,000

  • MacBook

    MacBook, MacBook Air, MacBook Pro

    Diagnostic Fee: P2,500

    Software Fix Fee: P1,500

  • Mac

    Mac, iMac, Mac mini, Mac Pro

    Diagnostic Fee: P3,000

    Software Fix Fee: P1,500

  • Apple Accessories

    Diagnostic Fee: P500

  • Beats

    Diagnostic Fee: P500

  • AirPods

    Diagnostic Fee: P500

  • Apple TV / Apple Airport

    Diagnostic Fee: P500

    Software Fix Fee: P1,000

Diagnostic Fee: P500

Software Fix Fee: P1,000

Reminders before you bring your device to the Service Center

1. Bring a proof of purchase.

2. Ensure to backup all your files, as files will be deleted during diagnosis.

3. Disable password and Find My app.

4. Remove all accessories.

Average repair turnaround time

Same-day repair for battery problems (iPhone 6 to iPhone 11).

For others, we normally need 2 - 3 weeks to repair the units as we have to order the parts from Singapore and will have to apply necessary permits before we can bring them in.

Quality and authenticity

Beyond the Box is an Apple Authorized Service provider, and as an Apple Authorized Service provider, we get access to original parts & units directly from Apple HQ in Singapore.

Your units will be handled by Apple-certified Technicians, who have gone through and passed various courses and trainings conducted by Apple.