BOXTRADE

Trade and Upgrade.

Enjoy a hassle-free trade-in at Beyond the Box.

    Online Trade-in

    In-store Trade-in

    • Download and Scan

      Download and Scan

      Download the CompAsia app. At the store, scan the provided QR code. Complete a quick diagnostic assessment.

    • Receive Instant Discount

      Receive Instant Discount

      Get a digital amount through the CompAsia App which will automatically be deducted from the original price, securing your discount for the new gadget.

    • Seamless Trade-in

      Seamless Trade-in

      Pay the balance cashout using any of our mode of payment. Walk away with your new gadget at a discounted rate, making the BoxTrade process a breeze.

    Frequently Asked Questions

    Online

    1. Where can I download CompAsia?
    CompAsia is available on both AppStore & Google PlayStore.

    2. How many phones can I trade-in?
    There is no limit. You can trade-in your gadgets as many as you want.

    3. What are the requirements for CompAsia trade-in?
    - Select smartphones, tablets, AirPods, and smartwatches are accepted for trade-in.
    - You must be the legal owner of the trade-in device.
    - Your trade-in device must not be tied to any existing contract with Telcos.
    - The phone must not be network and IMEI blocked, reported as stolen or counterfeit.
    - CompAsia only accepts devices that are unlocked from iCloud and Google accounts.

    4. Can I trade-in a defective device on CompAsia?
    Yes, defective devices are accepted as long as you are able to install CompAsia and complete the diagnostic process. Price quotation would differ depending on the defects of your device.

    5. Can I trade-in devices that cannot be switched on?
    Please contact CompAsia’s customer service for assistance and a quotation at 0945-7391442 or 0969-0133391.

    6. What if my trade-in device is not listed in the CompAsia app?
    For unlisted devices, you may also contact CompAsia’s customer service for inquiries at customerservice_ph@compasia.com.

    7. What if I prefer to trade-in my device face-to-face instead of online?
    Yes, you can. You may visit any Beyond the Box stores nationwide. See full list of stores here.

    8. Is the quoted trade-in value confirmed?
    CompAsia aims to provide an accurate trade-in value based on the diagnostic results and declaration of device conditions through CompAsia App. Their courier shall then verify the device condition at the point of pick-up and provide you with finalised trade-in value. In case of any changes in the price offer, you may choose to continue the trade-in transaction or to cancel.

    9. How to use the “CompAsia” App?
    - Login the “CompAsia” App using your phone number or email address.
    - Click on “Start Trade-in” to diagnose your device.
    - Complete a series of tests to access the functionalities of your device.

    10. Who do I contact if I have any questions?
    For trade-in transactions, please contact CompAsia’s customer service at customerservice_ph@compasia.com.

    For voucher issuance and redemption, please contact us through the chat icon below or e-mail us at inquiry@beyondthebox.ph

    11. Do you have any other requirements before trading in my device with CompAsia?
    CompAsia will need to snap a picture of your IC / license for protection against potential stolen devices or blacklisted devices.

    12. What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable.

    13. What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.

    14. How do I cancel an order on InstaCash?
    To cancel your order, email us at inquiry@digits.ph or email CompAsia support directly at customerservice_ph@compasia.com.

    15. When will my discount voucher expire?
    Your voucher will expire after a month from the date you received it.

    In-store

    1. Where can I download CompAsia App?
    CompAsia App is available on both App Store & Google PlayStore.

    2. How many phones can I trade-in?
    There is no limit. You can trade-in your gadgets as many as you want.

    3. What are the requirements for CompAsia trade-in?
    - Select smartphones, tablets, AirPods, and smartwatches are accepted for trade-in.
    - You must be the legal owner of the trade-in device.
    - Your trade-in device must not be tied to any existing contract with Telcos.
    - The phone must not be network and IMEI blocked, reported as stolen or counterfeit.
    - CompAsia only accepts devices that are unlocked from iCloud and Google accounts.

    4. Can I trade-in a defective device on CompAsia App?
    Yes, defective devices are accepted as long as you are able to install CompAsia App and complete the diagnostic process. Price quotation would differ depending on the defects of your device.

    5. What if my trade-in device is not listed in the CompAsia app?
    For unlisted devices, you may also contact CompAsia’s customer service for inquiries at customerservice_ph@compasia.com.

    6. What if I prefer to trade-in my device face-to-face instead of online?
    Yes, you can. You may visit any Beyond the Box stores nationwide. See full list of stores here.

    7. Who do I contact if I have any questions?
    For trade-in transactions, please contact CompAsia’s customer service at customerservice_ph@compasia.com.

    For voucher issuance and redemption, please contact us through the chat icon below or e-mail us at inquiry@beyondthebox.ph

    8. Do you have any other requirements before trading in my device?
    CompAsia will need to snap a picture of your IC / license for protection against potential stolen devices or blacklisted devices.

    9. What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable.

    10. What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.

    1. Where can I download CompAsia?
    CompAsia is available on both AppStore & Google PlayStore.

    2. How many phones can I trade-in?
    There is no limit. You can trade-in your gadgets as many as you want.

    3. What are the requirements for CompAsia trade-in?
    - Select smartphones, tablets, AirPods, and smartwatches are accepted for trade-in.
    - You must be the legal owner of the trade-in device.
    - Your trade-in device must not be tied to any existing contract with Telcos.
    - The phone must not be network and IMEI blocked, reported as stolen or counterfeit.
    - CompAsia only accepts devices that are unlocked from iCloud and Google accounts.

    4. Can I trade-in a defective device on CompAsia?
    Yes, defective devices are accepted as long as you are able to install CompAsia and complete the diagnostic process. Price quotation would differ depending on the defects of your device.

    5. Can I trade-in devices that cannot be switched on?
    Please contact CompAsia’s customer service for assistance and a quotation at 0945-7391442 or 0969-0133391.

    6. What if my trade-in device is not listed in the CompAsia app?
    For unlisted devices, you may also contact CompAsia’s customer service for inquiries at customerservice_ph@compasia.com.

    7. What if I prefer to trade-in my device face-to-face instead of online?
    Yes, you can. You may visit any Beyond the Box stores nationwide. See full list of stores here.

    8. Is the quoted trade-in value confirmed?
    CompAsia aims to provide an accurate trade-in value based on the diagnostic results and declaration of device conditions through CompAsia App. Their courier shall then verify the device condition at the point of pick-up and provide you with finalised trade-in value. In case of any changes in the price offer, you may choose to continue the trade-in transaction or to cancel.

    9. How to use the “CompAsia” App?
    - Login the “CompAsia” App using your phone number or email address.
    - Click on “Start Trade-in” to diagnose your device.
    - Complete a series of tests to access the functionalities of your device.

    10. Who do I contact if I have any questions?
    For trade-in transactions, please contact CompAsia’s customer service at customerservice_ph@compasia.com.

    For voucher issuance and redemption, please contact us through the chat icon below or e-mail us at inquiry@beyondthebox.ph

    11. Do you have any other requirements before trading in my device with CompAsia?
    CompAsia will need to snap a picture of your IC / license for protection against potential stolen devices or blacklisted devices.

    12. What happens to the data on my traded-in devices?
    Your device will undergo a Data Erasure process (complies with International Standard DoD 5220.22-M) to ensure all data is permanently deleted and unrecoverable.

    13. What happens to my traded-in device?
    Your traded-in device will be refurbished, recycled, and resold.

    14. How do I cancel an order on InstaCash?
    To cancel your order, email us at inquiry@digits.ph or email CompAsia support directly at customerservice_ph@compasia.com.

    15. When will my discount voucher expire?
    Your voucher will expire after a month from the date you received it.