Don't worry! We can still redeliver your package. Please make sure to check your inbox as our team will send you an email containing the details of the failed delivery attempt. Please reply to our message for any delivery changes that you would like to request so our team can sort this out for you.
Kindly keep in mind that we can only redeliver your package for a maximum of 2 attempts. 2nd attempt will only be done after we get a response from you.
Should your order remain to be undelivered after the second attempt, your order can only be claimed from our warehouse. Failure to pick-up within thirty (30) days from ordered date will be subject for cancellation. All paid orders will be refunded accordingly. Kindly reach out to our team via chat or e-mail so we can assist you.
As we are working with a 3rd party logistics partner for our provincial orders, delivery attempts will be based on their policy. Once your order has been returned to our warehouse, it will be subject for cancellation.
To avoid issues in delivery, prior to checkout, kindly confirm your shipping address and contact details.