Delivery & Shipping

Beyond the Box is an Apple Premium Reseller and Apple Authorized Service Provider. We bring you the latest Apple devices right at your doorstep! Worry less and enjoy hassle-free shopping experience with us.

Learn more about our delivery and shipping information:

Frequently Asked Questions

  • 1. Which areas do you deliver exactly?

    We deliver nationwide!

  • 2. Which couriers do you use?

    For Metro Manila orders, our own logistics team handles the delivery of your orders.

    For provincial orders, we use LBC to ship your orders.

  • 3. How do I track my order?

    Your orders are tracked through your account. You may view your order status by clicking the Account button at the upper-right portion of your screen (it's the icon that looks like a person!).

    If you have any further questions, feel free to send us a message by clicking on the yellow icon at the bottom-right of the screen.

  • 4. How long do I have to wait before I get my order?

    Your orders are verified and processed within a 24 to 48-hour period.

    Please expect your orders within the following days:
    Metro Manila: within 1 - 5 working days
    Outside Metro Manila: Hand-off to 3rd party logistics partner within 1 - 5 working days

    Should there be a running major campaign, your orders may take additional working days to process due to volume of orders being processed by our team.

    Holidays and Sundays are not included in the computation of working days.

  • 5. I missed the delivery of my order. What do I do?

    Metro Manila
    Don't worry! We can still redeliver your package. Please make sure to check your inbox as our team will send you an email containing the details of the failed delivery attempt. Please reply to our message for any delivery changes that you would like to request so our team can sort this out for you.

    Kindly keep in mind that we can only redeliver your package for a maximum of 2 attempts. 2nd attempt will only be done after we get a response from you.

    Should your order remain to be undelivered after the second attempt, your order can only be claimed from our warehouse. Failure to pick-up within thirty (30) days from ordered date will be subject for cancellation. All paid orders will be refunded accordingly. Kindly reach out to our team via chat or e-mail so we can assist you.

    Provincial Orders
    As we are working with a 3rd party logistics partner for our provincial orders, delivery attempts will be based on their policy. Once your order has been returned to our warehouse, it will be subject for cancellation.

    Nationwide Orders
    To avoid issues in delivery, prior to checkout, kindly confirm your shipping address and contact details.

  • 6. Where are the orders shipped from?

    All orders are shipped from Metro Manila.

  • 7. Do I have to personally receive my order?

    You may also authorize a different person to receive the item on your behalf, please indicate their name on the special instructions area right before you checkout.

    If you missed this, please contact us through chat or e-mail us at using the same e-mail address as what you used upon placing your order and indicate the order number.

    For security measures, please ask your authorized person to present both your and their valid ID upon receiving your order.

  • 8. Do you offer free shipping?

    Free shipping is offered depending on our current promotion.

    Please stay tuned to this website, or our Facebook / Instagram page, for these exciting announcements!

  • 9. I've placed an order online and realized that I need to change my shipping address. What do I do?

    As long as your order has not yet been shipped out, don't worry! Simply contact us through chat or e-mail us at using the same e-mail address as what you used upon placing your order and indicate the order number.

  • 10. Why was my order cancelled?

    If your order is cancelled, it may be due to the following:
    1. Customer Issues
    (a) Invalid/Missing Shipping Address
    (b) Customer or Authorized Receiver is not available to receive
    (c) Payment is not successful
    (d) No payment has been made within the provided lead time
    2. Stock Availability Issues

  • 11. What do I do when my order is cancelled?

    If your order is cancelled, you will no longer be able to receive it.

    If you still wish to receive your order, kindly create another order through our website. Please ensure that all customer related issues are sorted out before your next delivery.

  • 12. Will I get refunded if my order is cancelled?

    If paid orders are cancelled, the total amount will be credited back to your payment origin.

    Please note that some banks and credit card providers may take up to 21 business days or process and credit the amount to your card. Orders paid by cash will be credited to your preferred bank account, and may take up to 30 business days.

We deliver nationwide!