Warranty Policy

Warranty of our items differs per brand and category. For warranty duration, please refer to the individual product listing. It would be under the "Specifications" tab.

To be able to claim your warranty, your item/s must be complete and in its original packaging. Learn more about our warranty process below.

Warranty Qualifications

The following reasons are valid for warranty:

(1) If item is damaged / defective / faulty after removing it from the packaging, and is within warranty.

(2) Delivered item does not match order / sales invoice.

INVALID WARRANTY REASONS

The following reasons are NOT valid for warranty:

(1) Change of Mind

(2) Out of Warranty

(3) Wear and Tear

Send us a message

E-mail us your order number, concern, and contact number at inquiry@beyondthebox.ph

Chat with us

Click on the message bubble icon at the lower right part of the screen and tell us your order number, concern, and contact number.

Ways to send us your defective unit:

  • Drop Off

    Beyond the Box Uptown Mall

    Beyond the Box V-Mall Greenhills

    Beyond the Box Century Mall

    Beyond the Box Robinson's Ermita

    Beyond the Box Service Center Bonifacio High Street (only Apple products will be accepted)

  • Ship Back

    Send us a message to get more information on where and how to ship back.

Beyond the Box Uptown Mall

Beyond the Box V-Mall Greenhills

Beyond the Box Century Mall

Beyond the Box Robinson's Ermita

Beyond the Box Service Center Bonifacio High Street (only Apple products will be accepted)

Frequently Asked Questions

  • How do I return my item?

    To return your item, please get in touch with our team via chat (click on the green icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:

    1. Order number

    2. Photo or video of the product/s involved with box

    3. Photo of the packaging used

    4. Brief description of the issue encountered

    5. Warranty slip

    They will provide you with steps on how to return the item.

  • What are the packing guidelines for warranty returns?

    To ensure that your return will not be invalidated due to in-transit damage, kindly follow the packing guidelines below:

    1. Wrap item in bubble wrap

    2. Place item inside a box or a shipping pouch

    3. Include all contents (user manual, packaging, accessories, etc.)

    4. Include sales invoice

    5. Ensure that your box/pouch is properly labeled with the following details: (a) order number, (b) your name, and (c) our return address.

  • Can my valid return be refunded with cash?

    We do not refund transactions in cash.

    Please note that some banks and credit card providers may take up to 21 business days or process and credit the amount to your card. Orders paid by cash will be credited to your preferred bank account, and may take up to 30 business days.

  • What if my return is invalid after inspection?

    If upon inspection we do not see any problems with the product delivered, we will ship the item back to you after 3 – 5 business days.

To return your item, please get in touch with our team via chat (click on the green icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:

1. Order number

2. Photo or video of the product/s involved with box

3. Photo of the packaging used

4. Brief description of the issue encountered

5. Warranty slip

They will provide you with steps on how to return the item.