Warranty Policy

Warranty of our items differs per brand and category. For warranty duration, please refer to the individual product listing. It would be under the "Specifications" tab.

To be able to claim your warranty, your item/s must be complete and in its original packaging. Learn more about our warranty process below.

Warranty Qualifications

The following reasons are valid for warranty:

(1) If item is damaged / defective / faulty after removing it from the packaging, and is within warranty.

(2) Delivered item does not match order / sales invoice.

INVALID WARRANTY REASONS

The following reasons are NOT valid for warranty:

(1) Change of Mind

(2) Out of Warranty

(3) Wear and Tear

We kindly request the customer to ship the item in question back to our servicing station. After we receive the item, please give us 3 – 5 business days to process the inspection. The time frame may increase if the item is coming from outside Metro Manila.

After we validate the return, we will determine the action plan based on the ff matrix:

1. Repairable Brands - Apple, Beats and Insta360
2. Replacement items - All other brands

In the case that your in-warranty item is deemed with manufacturing defect within 7 days from delivery date, we will provide instant replacement. Processing of replacement will take about 1-2 weeks.

Send us a message

E-mail us your order number, concern, and contact number at inquiry@beyondthebox.ph

E-mail Now

Chat with us

Click on the message bubble icon at the lower right part of the screen and tell us your order number, concern, and contact number.

Ways to send us your defective unit:

  • Drop Off

    Beyond the Box Uptown Mall

    Beyond the Box V-Mall Greenhills

    Beyond the Box Century Mall

    Beyond the Box Robinson's Ermita

    Beyond the Box Service Center Bonifacio High Street (only Apple and Beats products will be accepted)

  • Ship Back

    Send us a message to get more information on where and how to ship back.

Beyond the Box Uptown Mall

Beyond the Box V-Mall Greenhills

Beyond the Box Century Mall

Beyond the Box Robinson's Ermita

Beyond the Box Service Center Bonifacio High Street (only Apple and Beats products will be accepted)

Frequently Asked Questions

  • How do I return my item?

    REPLACEMENT

    All replacement units will be shipped based on the address provided on the return form.

    REPAIR

    For returns made through store drop off, all repaired items will be picked up in the same store where you returned the defective item.

    For returns made through ship back / door-to-door, all repaired items will be shipped directly to your location based on the address provided on the return form.


    To return your item, please get in touch with our team via chat (click on the green icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:

    1. Order number
    2. Photo or video of the product/s involved with box
    3. Photo of the packaging used
    4. Brief description of the issue encountered
    5. Warranty slip

    They will provide you with steps on how to return the item.

  • What are the packing guidelines for warranty returns?

    To ensure that your return will not be invalidated due to in-transit damage, kindly follow the packing guidelines below:

    1. Wrap item in bubble wrap

    2. Place item inside a box or a shipping pouch

    3. Include all contents (user manual, packaging, accessories, etc.)

    4. Include sales invoice

    5. Ensure that your box/pouch is properly labeled with the following details: (a) order number, (b) your name, and (c) our return address.

  • Can my valid return be refunded with cash?

    No, we only do repairs and replacement. In the event that no replacement of the same model is available, we will issue store credits of the same amount paid.

  • What if my return is invalid after inspection?

    If upon inspection we do not see any problems with the product delivered, we will ship the item back to you after 3 – 5 business days.

REPLACEMENT

All replacement units will be shipped based on the address provided on the return form.

REPAIR

For returns made through store drop off, all repaired items will be picked up in the same store where you returned the defective item.

For returns made through ship back / door-to-door, all repaired items will be shipped directly to your location based on the address provided on the return form.


To return your item, please get in touch with our team via chat (click on the green icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:

1. Order number
2. Photo or video of the product/s involved with box
3. Photo of the packaging used
4. Brief description of the issue encountered
5. Warranty slip

They will provide you with steps on how to return the item.

Product Warrant Coverage

12South
All items - 12 Months

1More
Audio - 12 Months

AceFast
Accessories/Chargers - 24 Months
Cables - 18 Months
Speakers/Wireless Phones - 18 Months

Acme Made
All items - 12 Months

Adidas
Audio - 12 Months

Adonit
Stylus - 12 Months

AfterShokz
Audio - 24 Months

Andmesh
Protective Case - 12 Months

Apple
All items - 12 Months (Except Protective Case - 7 Days)

Aukey
All items - 12 Months

Baseus
Audio/Chargers/Hid Input/Powerbanks/Speakers - 6 Months
Accessories/Bags/Cables - 3 Months
Protective Case - No Warranty

Beats
All items - 12 Months

Belkin
All Items - 12 Months
Screen Protector - 24 Months (Tempered & Invisiglass Ultra Only)
Adapters/Docks/Router - 24 Months
Cables/Chargers - 24 Months

BlueLounge
Accessories / Cables - 12 Months
Macbook Sleeves - 7 Days

BMW
Protective Case - 12 Months

Bodyguardz
Protective Case - 12 Months

Boya
HID Input -12 Months

Braven
All Items - 12 Months

Buqu
Powerbanks - 12 Months

Casestudi
All Items - 12 Months

Casetify
Protective Case - 6 Months

Chipolo
Band/Cases - No Warranty
Cards - 12 Months

Coach
Protective Case - 12 Months

Coloud
Audio/Cables - 12 Months

Coteetci
Protective Case - 12 Months

Defunc
All items - 12 Months

DJI
Accessories/Adapters/Cables/Drones/Docks/Hubs - 12 Months
Bags/Batteries - No Warranty

EarFun
Audio - 12 Months

ElementCase
Protective Case - 12 Months

Feiyu
All items - 12 Months

Ferrari
Protective Case - 12 Months

Function 101
Accessories/Hid-Input/Powerbanks - 12 Months
Hid-Input - 12 Months

Fuse Chicken
Cables/Chargers - 12 Months

Gear4
Protective Case - 12 Months

Gramas
Protective Case - 12 Months

Guess
Protective Case - 12 Months

Happy Plugs
Accessories - No Warranty

Hidratespark
All Items - 3 Months

Ifrogz
All Items - 12 Months

Incase
All Items - 12 Months

Incipio
All Items - 12 Months

Innerexile
Cables - 12 Months

Insta360
Cameras/Storage - 12 Months

Jaybird
All Items - 12 Months

Jcpal
All Items - 7 Days

Joby
Accessories - 12 Months

Joyroom
Accessories/Audio/Cables/Chargers/Powerbanks - 6 Months
Protective Case - No Warranty

Karl Lagerfeld
Protective Case - 12 Months

Kate Spade
All Items - 12 Months

Lacoste
Protective Case - 12 Months

Lander
All Items - 12 Months

Laut
All Items - 12 Months

Leadtrend
Accessories - 12 Months

Lumee
Protective Case - 12 Months

Lypertek
Audio - 12 Months

Marshall
All Items - 12 Months

Microsoft
Accessories - No Warranty

Mocoll
Protective Case - 7 Days

Momax
Accessories/Audio/Chargers/Hid-Input/Powerbanks/Protective Case/Speakers/Storage - 12 Months
Cables - Elite Model - 18 Months
Cables - Non-Elite Model - 12 Months
Home Lines - 12 Months

Mono Dsign
Accessories - 12 Months

Mophie
All Items - 12 Months

Motorola
Audio - 12 Months

Native Union
All Items - 12 Months

Nomad
All Items - 12 Months

Nonda
Chargers - 12 Months

Nothing
Chargers - 6 Months
Protection - No Warranty
Audio - 12 Months

Obsbot
Phone Mount - 12 Months
Audio - 12 Months

Pamu
Audio - 12 Months

Patchworks
Screen Protector - 12 Months
Tempered Glass - 7 Days
Photofast Storage - 12 Months

Popsockets
Accessories - 3 Months

Powersupport
Protective Case - 12 Months

Sabbat
Audio - 12 Months

Scosche
All Items - 12 Months

Shokz
Audio - 24 Months

Soundpeats
Accessories - No Warranty Audio/Speakers/Watch - 12 Months

Speck
Units-Cshell - No Warranty
Accessories/Protective Cases - 12 Months
Screen Protector - 7 Days

Stm
Bags/Protective Cases - 12 Months

Sudio
Audio - 12 Months

Switcheasy
Accessories/Protective Cases - 12 Months

Tech21
Protective Case - 12 Months
Screen Protector - 7 Days

Torrii
Accessories - 12 Months

Tribit
Audio/Speakers - 12 Months

UAG
Hid-Input - No Warranty
Accessories/Protective Cases - 12 Months
Screen Protector - 7 Days

Urbanears
Audio/Cables/Speakers - 12 Months

Xpower
Powerbanks - 12 Months

Ye!!
All Items - 12 Months

Yeelight
Home Lines - 12 Months

Zagg
Cases/Hid-Input - 12 Months
Screen Protector - 7 Days

Zendure
Chargers/Powerbanks - 24 Months

Zhiyun
Accessories - 12 Months