Warranty Policy

Warranty of our items differs per brand and category. For warranty duration, please refer to the individual product listing. It would be under the "Specifications" tab.

To be able to claim your warranty, your item/s must be complete and in its original packaging. Learn more about our warranty process below.

Send us a message

E-mail us your order number, concern, and contact number at inquiry@beyondthebox.ph

Chat with us

Click on the message bubble icon at the lower right part of the screen and tell us your order number, concern, and contact number.

Frequently Asked Questions

  • What is your warranty policy?

    Products bought on our online platforms and physical stores are covered by a limited warranty against manufacturing defects and workmanship, the coverage varies per brand, per category. You may check and click the specific brand below for warranty reference.

    Online purchase

    ● The following reasons are also valid for warranty claims:
    (1) If item is damaged / defective / faulty after removing it from the packaging and is within the warranty
    (2) Delivered item does not match order / sales invoice

    ● To return, we kindly request the customer to ship the item in question back to our servicing station. After we receive the item in our servicing station, please give us 3-5 business days to process the inspection. (For store drop-offs, please allow lead time for us to ship back to our servicing station.) In the case that your in-warranty item is deemed with manufacturing defect within 7 days from delivery date, we will provide instant replacement. Processing of replacement will take about 1-2 weeks.

    Retail purchase

    ● For Apple products, we encourage customers to check their units upon purchase. If any cosmetic damage is found, it will be due for immediate replacement. However, if any issue was found after the item was brought home, customers are advised to visit our Service Center for proper diagnosis and recommendation.

    ● For other brands, we follow the 7-day replacement policy from the date of purchase for items that has visible damage if proven to be manufacturing defect (except for tempered glass). But for technical issues, this will be forwarded to our service center for assessment by our technicians.

  • What are possible reasons that may invalidate my warranty?

    The following reasons are invalid for warranty claims:

    (1) Change of mind
    (2) Beyond warranty coverage
    (3) Product’s natural wear and tear
    (4) Negligence / Misuse
    (5) Cosmetic damage including scratches & dents caused by the end user
    (6) Modified and repaired by unauthorized service provider
    (7) Incomplete packaging and accessories upon return
    (8) Unable to present proof of purchase

  • How long is the repair time?

    Timeline will start upon receipt of unit:

    Step 1: Diagnosis (3-5 working days)
    Step 2: Repair / replacement processing:
    ● Apple: 2-4 weeks
    ● Other brands: 3-5 weeks (depending on availability of parts)

  • How do I return my item?

    Please login to https://warranty.digits.com.ph/ to file for warranty claim before your visit to the store.

    Online purchase

    To return your item, please get in touch with our team via chat (click on the yellow icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:
    - Order Number
    - Photo / Video of the product/s involved with box
    - Photo of the packaging used
    - Brief description of the issue encountered
    - Warranty Slip

    Currently, we have the following return options:
    - Returns can be made through door-to-door or ship back to our servicing station (via JRS). All repaired items will be shipped directly to your location based on the address provided on the return form.
    - Returns can also be made through store drop off, all repaired items will be picked up in the same store where you returned the defective item.

    Store drop off locations (selected Beyond the Box stores);
    • Beyond the Box VMall Greenhills - San Juan City
    • Beyond the Box Robinsons Place Ermita - Manila City
    • Beyond the Box Century City Mall – Makati
    • Beyond the Box Service Center BGC – Taguig City

    Retail purchase

    If bought from physical store, item may be returned where the item was bought. Repaired items should be picked up on the same store.

  • What are the packing guidelines for warranty returns?

    Return via courier

    Ensure that your item is properly packed to avoid in-transit damage, which may invalidate your warranty claims, please follow these 5 easy steps to return your item:
    1. Pack & wrap – Place the item/s in its original packaging and carefully wrap with bubble wrap.

    2. Secure the Item – Add fillers to ensure that the item is secure and place inside the box. Include all contents (User Manual, Packaging, Accessories, etc.)
    *Boxtalks, Inc. will not be responsible for the damages incurred during shipping.

    3. Add customer information – Fill up details needed:
    • Customer Name
    • Customer contact number and shipping address
    • Order number
    • Warranty request reference number
    • Item problem

    4. Ship to our Servicing Station – send the item/s to below address and please email copy of the airway bill to ecommcustomercare@digits.ph
    *Address and contact details will be sent to you upon getting in touch with our team.


    5. Wait for resolution – take note of the Warranty Request Reference Number. You may check the status of your returned item at https://www.warranty.digits.com.ph

    Return via drop off stores

    Kindly follow the proper handling guidelines below.
    1. Secure the item and place back to its original packaging
    2. Include all contents (User Manual, Packaging, Accessories, etc.)
    3. Must provide proof of purchase as reference for both offline & online transaction.

  • Can my valid return be refunded with cash?

    1. No, we only do repairs and replacement.
    2. If no replacement of the same item is available, customer may choose to replace it with another item from the same brand and of the same value. If the value of replacement unit is higher, customer must pay for the difference, while if it is lower, customer will not be reimbursed.

  • What if my return is invalid after inspection?

    If upon inspection, we do not see any problems with the product delivered, we will notify you on the contact number provided and return the item within 3-5 business days.

    Online purchase
    ● If returned via store drop-off, item will be picked up in the same store where the defective item was returned.
    ● If returned via courier, the shipping costs to send and return the item will be shouldered by the customer.

    Retail purchase
    ● Customer will be requested to pick up the item from their drop-off store.

  • What are important reminders when returning units for diagnosis?

    Before sending your device, please perform the following:

    (1) Back up your data. (iOS of the devices will be erased and will be replaced by the latest version after repair).

    (2) Turn off Find My iPhone.

    (3) Remove SIM card before surrendering the item, SIM cards found in the item will not be returned.

    (4) Remove extra items such as accessories, screen protectors & cases.

  • Is there a warranty for the parts replaced?

    For products wherein a specific part was repaired / replaced, the service fee and the parts replaced are guaranteed for 90 days from the repair date or the remaining warranty period from the original purchase date (for online purchases, original delivered date), whichever is longer.

  • Does warranty start again after replacement?

    Warranty coverage is based on your original purchase date (for online purchases, original delivered date), thus even after replacement, we will still follow the remaining duration of the original warranty period.

Products bought on our online platforms and physical stores are covered by a limited warranty against manufacturing defects and workmanship, the coverage varies per brand, per category. You may check and click the specific brand below for warranty reference.

Online purchase

● The following reasons are also valid for warranty claims:
(1) If item is damaged / defective / faulty after removing it from the packaging and is within the warranty
(2) Delivered item does not match order / sales invoice

● To return, we kindly request the customer to ship the item in question back to our servicing station. After we receive the item in our servicing station, please give us 3-5 business days to process the inspection. (For store drop-offs, please allow lead time for us to ship back to our servicing station.) In the case that your in-warranty item is deemed with manufacturing defect within 7 days from delivery date, we will provide instant replacement. Processing of replacement will take about 1-2 weeks.

Retail purchase

● For Apple products, we encourage customers to check their units upon purchase. If any cosmetic damage is found, it will be due for immediate replacement. However, if any issue was found after the item was brought home, customers are advised to visit our Service Center for proper diagnosis and recommendation.

● For other brands, we follow the 7-day replacement policy from the date of purchase for items that has visible damage if proven to be manufacturing defect (except for tempered glass). But for technical issues, this will be forwarded to our service center for assessment by our technicians.

Product Warranty Coverage

1More
Audio - 12 Months

Acefast
Accessories/Chargers - 24 Months
Cables - 18 Months
Speakers/Wireless Phones - 18 Months

Adidas
Audio - 12 Months

Aftershokz
Audio - 24 Months

Amazfit
All Items - 12 Months

Apple
All items - 12 Months except Protective Case (7 days)

Arctic
PC-Components - 12 Months

Asus
All Items - 12 Months

Audioengine
All Items - 36 Months

Beats
All Items - 12 Months

Belkin 
Screen Protector - 24 Months (TEMPERED & INVISIGLASS ULTRA ONLY)
Adapters/Docks/Router - 24 Months
Cables/Chargers - 24 Months

Black Shark
All Items - 12 Months

BMW 
Protective Case - 12 Months

Bodyguardz
Protective Case - 12 Months

Boya 
HID-Input - 12 Months

Braven
All Items  - 12 Months

Casestudi
All Items - 12 Months

Casetify
Protective Case - 12 Months

Coach
Protective Case - 12 Months

Coloud
Audio/Cables - 12 Months

Coteetci
Protective Case - 12 Months

Defunc
All Items - 12 Months

DJI
Accessories/Adapters/Cables/Drones/Docks/Hubs - 12 Months
Bags/Batteries - No Warranty

Earfun
Audio - 12 Months

E-Kicks
Scooter - 12 Months

Eksa
Gamings - 12 Months

Eve
Gamings - 36 Months

Feiyu  
All Items - 12 Months

Ferrari
Protective Case - 12 Months

Fitbit
All Items - 12 Months

Function101
Accessories/HID-Input/Powerbanks - 12 Months

Guess
Protective Case - 12 Months

Hidratespark
All Items - 3 Months

Ifrogz
All Items - 12 Months

Incase
All Items - 12 Months

Incipio
All Items - 12 Months

Insta360
Cameras/Storage - 12 Months

Joby
Accessories - 12 Months

Joyroom
Accessories/Audio/Cables/Chargers/Powerbanks - 6 Months
Protective Case - No Warranty

Karl Lagerfeld
Protective Case - 12 Months

Kate Spade
All Items - 12 Months

Lacoste
Protective Case - 12 Months

Lander
All Items - 12 Months

Laut 
All Items - 12 Months

Lumee
Protective Case - 12 Months

Lypertek
Audio - 12 Months

Marshall
All Items - 12 Months
Foam - No Warranty

Mi
Audio/Cables/Chargers/Powerbanks - 6 Months
Gamings/Hid-Input/Phones/Speakers/Tablets/ Watch - 12 Months
Home Lines 6 - 12 Months
* Wifi Extender/Fan/Air Purifier 3c/Pro- 1 Year
* Filter Antibac/Vacuum Cleaner - No Warranty
* Kettle/Security Cam/Dryer/Toothbrush: 1 Year
* Box/Router/Stick Tv/Robot Vacuum - 1 Year (Main Parts), 6 Months (Accs.) No Warranty (Consumble/ Cosmetic Accs.)
* Air Fryer - 1 Year Main Parts, Consumable, Cosmetic & Non Electric Accs. - No Warranty

Mocoll
Protective Case - 7 Days

Momax
Accessories/Audio/Chargers/Hid-Input/Powerbanks/Protective Case/Speakers/Storage - 12 Months
Cables - Elite Model  - 18 Months
Cables - Non-Elite Model - 12 Months
Home Lines - 12 Months (Units : 12 Mos. Consumable Like Carbon Filter: No Warranty)

Mono Dsign
Accessories - 12 Months

Montech
PC-Components - 12 Months

Mophie
All Items - 12 Months

Mountain
Gamings - 24 Months

Noblechairs
Gamings - 24 Months

Nothing
Phones/Audio - 12 Months
Chargers - 6 Months
Protection - No Warranty

Obsbot
Phone Mount - 12 Months
Accessories - No Warranty

Omthing
Audio - 12 Months

OnePlus
Mobile Phones - 12 Months
Bags - No Warranty
Audio/Cables - 12 Months
Screen Protector - 7 Days

Poco
Phones - 12 Months For Repair/Service Only

Roidmi
Home Line - 24 Months For Repair/Service Only

Sabbat
Audio - 12 Months

Shokz
Audio - 24 Months

Soundpeats
Accessories - No Warranty
Audio/Speakers/Watch - 12 Months

Speck
Units-CShell/HID-Input - No Warranty
Accessories/Protective Cases - 12 Months
Screen Protector - 7 Days

Torrii
Accessories - 12 Months

Tribit
Audio/Speakers - 12 Months

UAG
HID-Input - No Warranty
Accessories/Protective Cases - 12 Months
Screen Protector - 7 Days

Urbanears
Accessories - No Warranty
Audio/Cables/Speakers - 12 Months

Zagg
Cases/HID-Input - 12 Months
Screen Protector - 7 Days
Others - No Warranty

Zendure
Chargers/Powerbanks - 24 Months

Zeodigi
Chargers - 12 Months

Zhiyun
Accessories - 12 Months

*For items purchased at 30% discount and above, 60 days warranty applies.
*No warranty for freebie items.
*For Openbox items, 60 days warranty applies.

Brands that are on an AS IS, WHERE IS policy:

12south
Acme Made
Adonit
Andmesh
Audiofly
Aukey
Baseus
Bluelounge
Buqu
Chipolo
Elementcase
Fuji
Fuse Chicken
Gear4
Go Pro
Gramas
Happy Plugs
Innerexile
Jaybird
Jcpal
Leadtrend
Lomography
Microsoft
Mopoer
Motorola
Native Union
Nomad
Nonda
Olloclip
Orzly
Pamu
Patchworks
Photofast
Popsockets
Powersupport
Scosche
Sphero
STM
Sudio
Switcheasy
Tech2
Xpower
Ye!!
Yeelight