Warranty Policy

The following reasons are invalid for warranty claims:

(1) Change of mind
(2) Beyond warranty coverage
(3) Product’s natural wear and tear
(4) Negligence / Misuse
(5) Cosmetic damage including scratches & dents caused by the end user
(6) Modified and repaired by unauthorized service provider
(7) Incomplete packaging and accessories upon return
(8) Unable to present proof of purchase

Timeline will start upon receipt of unit:

Step 1: Diagnosis (3-5 working days)
Step 2: Repair / replacement processing:
● Apple: 2-4 weeks
● Other brands: 3-5 weeks (depending on availability of parts)

Please login to https://warranty.digits.com.ph/ to file for warranty claim before your visit to the store.

Online purchase

To return your item, please get in touch with our team via chat (click on the yellow icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:
- Order Number
- Photo / Video of the product/s involved with box
- Photo of the packaging used
- Brief description of the issue encountered
- Warranty Slip

Currently, we have the following return options:
- Returns can be made through door-to-door or ship back to our servicing station (via JRS). All repaired items will be shipped directly to your location based on the address provided on the return form.
- Returns can also be made through store drop off, all repaired items will be picked up in the same store where you returned the defective item.

Store drop off locations (selected Beyond the Box stores);
• Beyond the Box VMall Greenhills - San Juan City
• Beyond the Box Robinsons Place Ermita - Manila City
• Beyond the Box Century City Mall – Makati
• Beyond the Box Service Center BGC – Taguig City

Retail purchase

If bought from physical store, item may be returned where the item was bought. Repaired items should be picked up on the same store.

Return via courier

Ensure that your item is properly packed to avoid in-transit damage, which may invalidate your warranty claims, please follow these 5 easy steps to return your item:
1. Pack & wrap – Place the item/s in its original packaging and carefully wrap with bubble wrap.

2. Secure the Item – Add fillers to ensure that the item is secure and place inside the box. Include all contents (User Manual, Packaging, Accessories, etc.)
*Boxtalks, Inc. will not be responsible for the damages incurred during shipping.

3. Add customer information – Fill up details needed:
• Customer Name
• Customer contact number and shipping address
• Order number
• Warranty request reference number
• Item problem

4. Ship to our Servicing Station – send the item/s to below address and please email copy of the airway bill to ecommcustomercare@digits.ph
*Address and contact details will be sent to you upon getting in touch with our team.

5. Wait for resolution – take note of the Warranty Request Reference Number. You may check the status of your returned item at https://www.warranty.digits.com.ph

Return via drop off stores

Kindly follow the proper handling guidelines below.
1. Secure the item and place back to its original packaging
2. Include all contents (User Manual, Packaging, Accessories, etc.)
3. Must provide proof of purchase as reference for both offline & online transaction.

1. No, we only do repairs and replacement.
2. If no replacement of the same item is available, customer may choose to replace it with another item from the same brand and of the same value. If the value of replacement unit is higher, customer must pay for the difference, while if it is lower, customer will not be reimbursed.

If upon inspection, we do not see any problems with the product delivered, we will notify you on the contact number provided and return the item within 3-5 business days.

Online purchase
● If returned via store drop-off, item will be picked up in the same store where the defective item was returned.
● If returned via courier, the shipping costs to send and return the item will be shouldered by the customer.

Retail purchase
● Customer will be requested to pick up the item from their drop-off store.

Before sending your device, please perform the following:

(1) Back up your data. (iOS of the devices will be erased and will be replaced by the latest version after repair).

(2) Turn off Find My iPhone.

(3) Remove SIM card before surrendering the item, SIM cards found in the item will not be returned.

(4) Remove extra items such as accessories, screen protectors & cases.

For products wherein a specific part was repaired / replaced, the service fee and the parts replaced are guaranteed for 90 days from the repair date or the remaining warranty period from the original purchase date (for online purchases, original delivered date), whichever is longer.