Warranty Policy

Warranty of our items differs per brand and category. For warranty duration, please refer to the individual product listing. It would be under the "Specifications" tab.

To be able to claim your warranty, your item/s must be complete and in its original packaging. Learn more about our warranty process below.

Warranty Qualifications

The following reasons are valid for warranty:

(1) If item is damaged / defective / faulty after removing it from the packaging, and is within warranty.

(2) Delivered item does not match order / sales invoice.

INVALID WARRANTY REASONS

The following reasons are NOT valid for warranty:

(1) Change of Mind

(2) Out of Warranty

(3) Wear and Tear

We kindly request the customer to ship the item in question back to our servicing station. After we receive the item, please give us 3 – 5 business days to process the inspection. The time frame may increase if the item is coming from outside Metro Manila.

After we validate the return, we will determine the action plan based on the ff matrix:

1. Repairable Brands - Apple, Beats and Insta360
2. Replacement items - All other brands

In the case that your in-warranty item is deemed with manufacturing defect within 7 days from delivery date, we will provide instant replacement. Processing of replacement will take about 1-2 weeks.

Send us a message

E-mail us your order number, concern, and contact number at inquiry@beyondthebox.ph

Chat with us

Click on the message bubble icon at the lower right part of the screen and tell us your order number, concern, and contact number.

Ways to send us your defective unit:

  • Drop Off

    Beyond the Box Uptown Mall

    Beyond the Box V-Mall Greenhills

    Beyond the Box Century Mall

    Beyond the Box Robinson's Ermita

    Beyond the Box Service Center Bonifacio High Street (only Apple and Beats products will be accepted)

  • Ship Back

    Send us a message to get more information on where and how to ship back.

Beyond the Box Uptown Mall

Beyond the Box V-Mall Greenhills

Beyond the Box Century Mall

Beyond the Box Robinson's Ermita

Beyond the Box Service Center Bonifacio High Street (only Apple and Beats products will be accepted)

Frequently Asked Questions

  • How do I return my item?

    REPLACEMENT

    All replacement units will be shipped based on the address provided on the return form.

    REPAIR

    For returns made through store drop off, all repaired items will be picked up in the same store where you returned the defective item.

    For returns made through ship back / door-to-door, all repaired items will be shipped directly to your location based on the address provided on the return form.


    To return your item, please get in touch with our team via chat (click on the green icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:

    1. Order number
    2. Photo or video of the product/s involved with box
    3. Photo of the packaging used
    4. Brief description of the issue encountered
    5. Warranty slip

    They will provide you with steps on how to return the item.

  • What are the packing guidelines for warranty returns?

    To ensure that your return will not be invalidated due to in-transit damage, kindly follow the packing guidelines below:

    1. Wrap item in bubble wrap

    2. Place item inside a box or a shipping pouch

    3. Include all contents (user manual, packaging, accessories, etc.)

    4. Include sales invoice

    5. Ensure that your box/pouch is properly labeled with the following details: (a) order number, (b) your name, and (c) our return address.

  • Can my valid return be refunded with cash?

    No, we only do repairs and replacement. In the event that no replacement of the same model is available, we will issue store credits of the same amount paid.

  • What if my return is invalid after inspection?

    If upon inspection we do not see any problems with the product delivered, we will ship the item back to you after 3 – 5 business days.

REPLACEMENT

All replacement units will be shipped based on the address provided on the return form.

REPAIR

For returns made through store drop off, all repaired items will be picked up in the same store where you returned the defective item.

For returns made through ship back / door-to-door, all repaired items will be shipped directly to your location based on the address provided on the return form.


To return your item, please get in touch with our team via chat (click on the green icon at the bottom right of the page) or email us at inquiry@beyondthebox.ph with the following details:

1. Order number
2. Photo or video of the product/s involved with box
3. Photo of the packaging used
4. Brief description of the issue encountered
5. Warranty slip

They will provide you with steps on how to return the item.