Frequently Asked Questions:

  • 1. What is Pre-Order?

    Customers may secure their iPhone Duo via Pre-Order from our soon to arrive units. Pre-Orders are not open orders but customers who will pre-order will have better chances of bringing home their preferred model on launch day. 

  • 2. When is the Pre-Order period?

    Pre-orders for iPhone Duo open on October 16, 2026 at 8:00 PM until mall closing hours and run until October 29, 2026, while allocation lasts. iPhone Duo launches in stores on October 30, 2026. Supply is very limited at launch, so access opens in waves, starting with invited customers.

  • 3. Who gets priority access?

    Select BPI Wealth clients are invited to an exclusive and limited time pre-order opportunity through their BPI Wealth Relationship managers. 

    Eligible The Rockwellist Elite Gold Elite members get exclusive access to pre-order from Digital Walker Powerplant Mall on October 16, 2026 from 8:00pm to mall closing, ahead of regular pre-orders.

  • 4. Where can I pre-order?

    Customers can pre-order their iPhone Duo at the following retail store locations beginning October 16 to 29, 2026:

    - Beyond the Box Opus Mall
    - Beyond the Box Robinsons Manila
    - Beyond the Box Uptown Mall BGC
    - open_source by Beyond the Box Greenhills Mall
    - Digital Walker SM North EDSA
    - Digital Walker Powerplant Mall (exclusive for The Rockwellist Elite Gold on October 16, 2026; open for all pre-orders beginning October 17, 2026)

    Also available to pre-order online exclusively on beyondthebox.ph

  • 5. How do I place my order?

    - The store will welcome pre-orders from October 16, 2026, 8:00 PM, beginning with invited customers. Availability is on a first come, first served basis within each access group.
    - Customers enter their personal details and chosen model via the Pre-Order portal. Store staff are on hand to help.
    - Each customer may pre-order one (1) unit of iPhone Duo.
    - Every iPhone Duo order is linked to a verified TechBites account. Customers without one can sign up in store in a few minutes.
    - Customers are encouraged to bring a valid government-issued ID. Photocopies and digital images (screenshots or photos) of IDs are not accepted.
    - Customers can also pre-order online at beyondthebox.ph.

  • 6. What are the available payment methods?

    BPI Wealth Priority Access pre-orders will be settled in full exclusively with a BPI credit card through credit card pay-by-link facility.

    The Rockwellist Gold Elite and regular pre-orders may be settled in full through the following payment methods:
    - Cash
    - Debit or credit card straight charge
    - 3 / 6 / 12 / 24 / 36 months instalment on participating banks
    - Online bank transfer (BDO, BPI and UnionBank), subject to verification from 10:00 AM to 4:00 PM, weekdays only
    - eGifts from GiftAway
    - Home Credit, GCash and GGives, GoTyme, Billease

    Special Promotions
    Available payment options may vary per store, your check with your preferred branch ahead of time

    *Customers may avail installment terms of 3 / 6 / 12 / 24 / 36 months, subject to the participating bank’s minimum spend requirement per tenor.
    *Split transactions are only allowed if the available credit limit of the primary credit card is insufficient. 
    *The primary credit card must be charged a higher amount than the secondary mode of payment
    *A valid government-issued ID is presented to store staff for all credit card payments to verify cardholder identity. Photocopies and digital images of IDs are not accepted.
    *Available payment options may vary per store. Customers are encouraged to check with their preferred branch ahead of time.

    Beyond the Box Website
    - All major debit / credit cards (Visa, MasterCard, JCB)*
    - 3 months installment on applicable banks*
    - 24 months installment via Unionbank credit card*
    - Online banking via DragonPay
    - Over-the-Counter non-banks via DragonPay
    - e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
    - Cash Installments through TendoPay and BillEase
    - eGifts from GiftAway

    *Note: In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012. You may visit https://beyondthebox.ph/pages/payment-options for more details.

  • 7. What freebies are included with the pre-order?

    Premium Gift Bundle worth up to ₱25,000*
    - Speck Presidio Perfect-Clear MagSafe Case ₱2,990
    - Function101 Magsafe Loop - ₱990
    - Function101 Smart Charger 45W  - ₱1,190
    - Urbanista Malibu Bluetooth Speakers - ₱8,990
    - Momax 1-Vibe Bottle Magnetic Wireless Speaker Flask - ₱3,490
    - Bellroy Lite Tech Kit - ₱3,190
    - The Rockwellist members receive an extra gift from Momax: Momax 1-Power Pass Magnetic Wireless Charging Power Bank 5000mAH Titanium - ₱2,590

    Activation Gift
    Get an extra gift when you activate your device upon claiming on Oct 30-31, mall hours
    - Native Union Tote Bag - ₱1,790 

    *Including activation gift and The Rockwellist exclusive gift
    *Each pre-ordered unit comes with one (1) gift bundle.
    *Freebies are non-refundable and cannot be converted to cash or store credit.
    *Freebies are subject to availability; colours may vary and cannot be chosen. For provincial stores, items with lithium batteries (such as the Urbanista speaker) may take an additional two weeks due to transport regulations.
    *Customers are encouraged to claim freebies within 60 days after the pre-order window closes. Unclaimed freebies are forfeited, though the reserved unit can still be picked up.
    * Freebies carry a 7-day warranty, except the Native Union tote bag and Bellroy Lite Tech Kit. Defective items are swapped upon inspection.

  • 8. What is the Live Beyond the Ordinary raffle?

    Every qualifying iPhone Duo order earns a chance to win two invites to an exclusive dinner event at Toyo Eatery with Michelin-starred chef Jordy Navarra. Ten (10) winners will be drawn.

    Entry period: October 16 to November 15, 2026
    Draw date: November 30, 2026
    Prizes: 10 dinners for two at Toyo Eatery exclusive dinner event. Prizes are transferable and not convertible to cash.
    Who qualifies: iPhone Duo orders at Beyond the Box and Digital Walker
    Permit: Per DTI Fair Trade Permit No. FTEB-270053, Series of 2026

  • 9. How do I join the raffle?

    - Each qualifying iPhone Duo purchase within the entry period earns one (1) raffle entry by logging on to the Live Beyond Grand Raffle registration portal once payment is completed: raffle.beyondthebox.ph
    - Pre-orders and back orders qualify as long as they are not cancelled or forfeited by the draw date.
    - Winners will be announced on Beyond the Box and Digital Walker official social channels

  • 10. When and where can I receive my pre-ordered iPhone Duo?

    - Confirmed pre-orders are released from October 30, 2026, mall hours. Priority customers receive their units through a scheduled handover appointment.
    - Store staff will reach out once the order is ready for pickup.
    - Units are claimed at the same store where the pre-order was placed.
    - Only the customer named on the order can claim the unit; authorised representatives are not accommodated, even with an authorisation letter.
    - Customers are encouraged to bring their Sales Invoice and the same valid government-issued ID used at reservation. Names need to match for the unit to be released.
    - For provincial stores, availability may take longer; customers are kindly asked to allow an additional 10 working days.

  • 11. Got questions? Contact us!

    - Beyond the Box and open_source by Beyond the Box: hello@beyondthebox.ph · Facebook
    - Digital Walker: hello@digitalwalker.ph · Facebook
    - Website order assistance: inquiry@beyondthebox.ph

Customers may secure their iPhone Duo via Pre-Order from our soon to arrive units. Pre-Orders are not open orders but customers who will pre-order will have better chances of bringing home their preferred model on launch day.