
Frequently Asked Questions:
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1. Where can I pre-order?
The pre-order for the latest generation of iPhone is available at:
RETAIL PRE-ORDERS (starting Oct 9, store hours):
- all Beyond the Box and open__source by Beyond the Box stores (see full list here)
- Digital Walker stores (see full list here)ONLINE PRE-ORDERS (starting Oct 9, 12:01am):
- https://beyondthebox.ph/
- Beyond the Box ShopeeMall
- Beyond the Box LazadaMallMIDNIGHT PRE-ORDER EVENT:
Customers can also join our Midnight Pre-Order event on October 8, 2025 at
- Beyond the Box Robinsons Ermita
- Digital Walker Glorietta (Glorietta Activity Center)
The program starts at 10:00 PM but customers may choose to wait earlier at the venue. -
2. When is the pre-order duration?
RETAIL STORES:
October 9-16, 2025, store hours (except MIDNIGHT PRE ORDER EVENT stores)MIDNIGHT PRE-ORDER EVENT:
Customers can also join our Midnight Pre-Order event on October 8, 2025 at
- Beyond the Box Robinsons Ermita
- Digital Walker Glorietta (Glorietta Activity Center)
The program starts at 10:00 PM but customers may choose to wait earlier at the venue.
ONLINE STORES:
- beyondthebox.ph: October 9, 2025 (12:01 AM) until October 16, 2025 (10:00 PM)
- ShopeeMall: October 9, 2025 (12:01 AM) until October 16, 2025 (10:00 PM)
- LazMall: October 9, 2025 (12:01 AM) until October 16, 2025 (10:00 PM) -
3. What are the perks that I can get for pre-ordering?
ONLINE AND WALK-IN PRE-ORDER AT ANY BEYOND THE BOX, OPEN__SOURCE BY BEYOND THE BOX, AND DIGITAL WALKER STORES WILL GET THE FOLLOWING FREEBIES AND UNBRICK INCENTIVE:
Guaranteed Premium Freebies worth over P13,300 for BOTH retail and online pre-orders.
- For every pre-ordered unit, customers are entitled to get 1 set of freebies, see breakdown below:
(1) Function 101 Magsafe Wallet + Stand
(1) Momax Gift Set (includes Momax Screen Protector, Momax Play Case, and Momax Camera Lens Protector)
(1) Aecooly Aero Handheld High-speed Fan
(1) Marshall Major V Headphones- No limited warranty for the freebies.
- Customers must claim the freebies within 60 days after the end of the pre-order duration. Failure to claim the freebies within the duration will lead to disqualification. Customers may still claim their purchased unit/s but no freebies will be given.
- Freebies may not be exchanged for cash or credit.
- Colors availability may vary.
- Freebies availability may vary due to shipping restrictions on lithium batteries.Additional Device Activation Incentive
- For every pre-ordered device picked up and activated from October 17, 2025 to October 23, 2025, mall hours, customers can get ONE (1) exclusive gift – Native Union Tote Bag worth P1,790.
- Exclusive gifts may not be exchanged or returned.
- No warranty for this exclusive gift.
- Applicable to all pre order from RETAIL: Beyond the Box, Digital Walker, and open_source by Beyond the Box stores; and ONLINE: https://beyondthebox.ph/ONLINE PRE-ORDER THROUGH BEYOND THE BOX WEBSITE:
1. Enjoy cash/straight pricing on 0% installment for up to 3 months with HSBC, BPI & UnionBank.
2. Free shipping for pre-orders within Metro Manila.
3. Earn BTB Badges to receive discounts on your next beyondthebox.ph purchase.ONLINE PRE-ORDER THROUGH BEYOND THE BOX SHOPEEMALL:
1. Enjoy cash/straight pricing on 0% installment for up to 6 months with SPayLater.
2. P50 off on shipping fee for all pre-orders.ONLINE PRE-ORDER THROUGH BEYOND THE BOX LAZMALL:
1. Enjoy cash/straight pricing on up to 12 months installment with UnionBank, HSBC, and BDO
2. Free shipping for all pre-orders.
3. Earn 1% LazCoins when you pre-order. -
4. What will happen in the MIDNIGHT PRE-ORDER event?
SECURE YOUR SLOT WHEN YOU QUEUE DURING THE MIDNIGHT PRE-ORDER EVENT ON OCTOBER 8 AT
- BEYOND THE BOX ROBINSONS ERMITA
- DIGITAL WALKER GLORIETTA (GLORIETTA ACTIVITY CENTER)
*Program starts at 10pm
**Queue cut-off at 11:59pmGUARANTEED FREEBIES
- Get guaranteed freebies worth over P15,000 for every pre-orderRAFFLE ENTRY TO DRIVE HOME A TESLA
- A raffle ticket for a chance to win a Tesla Model Y (tax-free)
- One (1) pre-order transaction = One (1) raffle entry.
QUEUEING INCENTIVES
- First 20 people who queued at the Midnight Pre-order event (per site) will receive an additional FREE Marshall Woburn III worth P39,990 and Apple AirPods 4 worth P8,490.
First dibs on securing your slot for the latest generation of iPhone (iPhone 17 Pro, iPhone 17 Pro Max, iPhone Air & iPhone 17):a. Customers can start pre-ordering at BEYOND THE BOX ROBINSONS ERMITA OR DIGITAL WALKER GLORIETTA (Activity Center) on October 9, 2025, 12:00 AM during the Midnight Pre Order event.
b. Store staff will accommodate pre-orders beginning 12:01 AM. Take note that stocks may vary per size/color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
c. Customers will have to pay for the pre-ordered unit in full via any of the available payment methods in-store.
d. Our store staff will contact the customer once the order is ready for pick-up beginning October 17, 2025 onwards.
e. Pre-ordered unit can be claimed at the same store where the customer pre-ordered.
f. Units pre-ordered from October 9-11 will be available for pick-up from October 17, mall hours. Units pre-ordered from October 12-16 will be available for pick-up within 10-14 working days. For provincial stores, availability may take longer, please allow us additional 10 working days to fulfill your orders.
Freebies availability may vary due to shipping restrictions on lithium batteries.
g. Only the customer can claim the units. Authorized representatives are not allowed.*There will be a priority payment lane/queue and seats for Seniors/PWD.
**One (1) companion will be allowed for priority payment queue. -
5. How do I place my order?
RETAIL STORES:
WALK-IN PRE-ORDER AT ANY BEYOND THE BOX, OPEN__SOURCE BY BEYOND THE BOX AND SELECT DIGITAL WALKER STORES:a. Customers can pre-order at any Beyond the Box, open_source by Beyond the Box (see full list of stores here) and select Digital Walker stores (see full list of stores here).
b. Store staff will accommodate pre-orders. Take note that stocks may vary per size/color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
c. Customers will have to pay for the pre-ordered unit in full via any of the available payment methods in-store.
d. Our store staff will contact the customer once the order is ready for pick-up on October 17, 2025 onwards.
e. Pre-ordered unit can be claimed at the same store where the customer pre-ordered.
f. Units pre-ordered from October 9-11 will be available for pick-up from October 17, mall hours. Units pre-ordered from October 12-16 will be available for pick-up within 10-14 working days. For provincial stores, availability may take longer, please allow us additional 10 working days to fulfill your orders.
Freebies availability may vary due to shipping restrictions on lithium batteries.
g. Only the customer can claim the units. Authorized representatives are not allowed.ONLINE STORES:
ONLINE PRE-ORDER THROUGH BEYOND THE BOX WEBSITE:a. Customers can visit the Beyond the Box website at https://beyondthebox.ph/ to place an order.
b. Take note that stocks may vary per size/color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
c. Customers will have to pay for the pre-ordered unit in full via any of the available payment methods online.
d. All Website pre-orders from October 9-14 will be shipped to the customer beginning October 17, 2025. For October 15-16 pre-orders, units will be delivered to the customer starting October 20, 2025.
Freebies availability may vary due to shipping restrictions on lithium batteries.ONLINE PRE-ORDER THROUGH BEYOND THE BOX SHOPEEMALL & LAZMALL:
a. Customers can visit the Beyond the Box ShopeeMall at https://shopee.ph/beyondtheboxph or Beyond the Box LazMall at https://www.lazada.com.ph/shop/beyond-the-box to place an order.
b. Take note that stocks may vary per size/color. It is not guaranteed that the unit you want will be available as this will be on a first come, first serve basis.
c. Customers will have to pay for the pre-ordered unit in full via any of the available payment methods online.
d. For ShopeeMall and LazMall orders, pre-ordered units will be shipped to the customer beginning October 17, 2025. Delivery to customers will be 7 to 21 working days depending on order date and delivery address.
Freebies availability may vary due to shipping restrictions on lithium batteries. -
6. What are the available payment methods?
IN- STORE:
a. Cash
b. Debit / Credit Card Straight Charge
c. 3 / 6 / 12 / 24 / 36 months installment on applicable banks
d. Online bank transfer (BDO, BPI, and UnionBank)—for verification from 10:00 AM-4:00 PM (Weekdays only)
e. eGifts from GiftAway
f. Home Credit
g. BillEase*Available payment options may vary per store.
*Trade-in available via BoxTrade program at Beyond the Box and open__source by Beyond the Box stores.BEYOND THE BOX WEBSITE:
a. All major debit / credit cards (Visa, MasterCard, JCB)
b. 0% installment for up to 3 months with HSBC, UnionBank and BPI.
c. Online banking via DragonPay
d. Over-the-Counter non-banks via DragonPay
e. e-Wallets such as GCash, GrabPay, Coins.PH, Shopee Pay, and PayMaya
f. Cash Installments through TendoPay and BillEase
g. eGifts from GiftAway*You may visit https://beyondthebox.ph/pages/payment-options for more details.
BEYOND THE BOX SHOPEEMALL:
1. 0% installment for up to 6 months with SPayLater
2. MariBank
3. ShopeePay
4. Payment Center/e-Wallet
5. Linked Bank Account
6. Credit/Debit card
7. Online Banking
8. GooglePay (for Android users only)*You may visit here for more details.
BEYOND THE BOX LAZMALL:
1. 0% installment for up to 6 months with BDO, HSBC & UnionBank
2. Lazada Wallet
3. GCash
4. Credit/Debit Card
5. Non-credit Card Holder Installment Plans
6. Maya*You may visit here for more details.
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7. Do I have to pay the full amount?
Yes, the full amount of the latest generation of iPhone must be paid to confirm your pre-order. Refunds, color or variant changes, and cancellations are not accepted.
In response to heightened risk of credit card fraud or product theft, transactions made online will undergo a quick verification process. Rest assured that these verification efforts are set in place for our mutual safety and protection. All data information collected will be handled with utmost confidentiality and in accordance with the Data Privacy Act of 2012.
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8. What are the available delivery methods?
IN-STORE:
For customers who will pre-order via walk-in at any participating stores, store pick-up is the only option available. Customers must pick-up their unit at the same store where they placed their pre-order.
BEYOND THE BOX WEBSITE:
For Metro Manila pre-orders, our own logistics team will be handling the delivery of your item. For provincial orders, we use LBC (with insurance) to ship your orders.
CLICK & COLLECT
Online pre-orders may only be claimed at the following stores and store must be chosen upon check out:
- Beyond the Box Century MALL
- Beyond the Box Venice Grand Canal Mall
- Beyond the Box Greenhills VMallYou may visit https://beyondthebox.ph/pages/delivery-shipping for more details.
BEYOND THE BOX SHOPEEMALL & LAZMALL:
The delivery team of Shopee and Lazada will be handling the delivery of your item, depending on which store where you placed your pre-order.
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9. Will I receive the new iPhone immediately?
As this is a pre-order arrangement, the units will be available for claiming beginning October 17, 2025.
For Retail store pre-orders, pre-ordered units from October 9-11 will be available for pick-up from October 17. Units pre-ordered from October 12-16 will be available for pick-up within 14-21 working days. For provincial stores, availability may take longer, please allow us additional 10-14 working days to fulfill your orders.*
*Freebies availability may vary due to shipping restrictions on lithium batteries.
All Website pre-orders from October 9-14 will be shipped to the customer beginning October 17. For October 15-16 pre-orders, units will be delivered to the customer starting October 20, 2025.
For ShopeeMall and LazMall orders, pre-ordered units will be shipped to the customer beginning October 17, 2025. Delivery to customers will be 7 to 21 working days depending on order date and delivery address. -
10. I have more questions, who do I contact?
You may contact the stores directly through the contact numbers listed here for Beyond the Box and open__source by Beyond the Box stores. For Digital Walker stores, the contact numbers are listed here.
For website orders, you may email us at inquiry@beyondthebox.ph and our Customer Engagement Team will gladly assist you.
For ShopeeMall pre-orders, you may send us a private message at https://shopee.ph/beyondtheboxph. For LazMall pre-orders, you can reach us at https://www.lazada.com.ph/shop/beyond-the-box.
The pre-order for the latest generation of iPhone is available at:
RETAIL PRE-ORDERS (starting Oct 9, store hours):
- all Beyond the Box and open__source by Beyond the Box stores (see full list here)
- Digital Walker stores (see full list here)
ONLINE PRE-ORDERS (starting Oct 9, 12:01am):
- https://beyondthebox.ph/
- Beyond the Box ShopeeMall
- Beyond the Box LazadaMall
MIDNIGHT PRE-ORDER EVENT:
Customers can also join our Midnight Pre-Order event on October 8, 2025 at
- Beyond the Box Robinsons Ermita
- Digital Walker Glorietta (Glorietta Activity Center)
The program starts at 10:00 PM but customers may choose to wait earlier at the venue.